Written By: Karen Deis
[Karen Deis was in the mortgage business for 28 years. She sold her mortgage company, real estate company and appraisal firm (a “serial” entrepreneur) and realized the need for online training for loan originators, managers and mortgage company owners.]
I asked 68 women to respond to these 2 questions:
- What’s the one thing you wish you had known when you first started in the mortgage business?
- What is the one piece of advice you would give women that can help them with their career and their life?
You’ll find 153 answers with “words of wisdom” that every mortgage loan officer can benefit from reading.
Here are some examples of just a few of the comments from other successful mortgage women who responded for the ebook:
- I wish someone had told me right up front that “it’s not my fault.” When things fall apart or a client does something to hurt their loan process, it’s not my fault. Had I known how little I should be blaming myself for things beyond my control, I would have stressed less; I would have instead done more worrying about the things I COULD control – like prospecting, and good customer service. Like self-care. I also would have ‘said no’ to things more often in my first year. That way I could be my very BEST every day, and not exhausted and stressed.
- I wish I had known what a difference it makes in your business to be consistent with your marketing efforts, and how important it is to make them a part of your everyday business, no matter how crazy things are. Marketing is always the easiest thing to push to the back of your plate, but it’s the most important in terms of generating new business and taking care of the business partners you already have. Treat it just the same as you would a loan closing and see the difference!
- You are not a 24-hour convenience store. You have a family and a life, too. You are a professional, like a doctor or dentist, and must act like one. Remember, if they are calling you late at night there’s nothing you can do until morning most of the time anyway. Let it go to voicemail and if it truly is urgent, call them. If you’re out of town for the weekend, put something on your voicemail stating you will have limited access to your phone but will return their call as soon as possible. With cell phones today you can even text them and let them know when you will call them back if you must. Trust me, there are some very unrealistic needy Realtors and clients who will not hesitate to contact you all hours of the day and night, 7 days a week, and expect you to jump. Believe it or not, I have “fired” Realtors because they were too draining and not respectful of my time with my family. You can’t be everything for everyone.
- One thing that I actually did know from day 1, but that I would give as advice to any woman new in the business, is how crucial it is to be well-read in regard to guidelines, legislation, and programs. Knowledge truly is power, and if you are the “go-to” person because you’ve taken several hours a week to keep up on the changes that never cease to happen in our industry, that’s a great label to have! Plus, it will give you an edge with clients and with referral partners. Training agents about changes in the industry is one of my favorite things to do. Agents want to work with someone who is up on the latest changes and knows what she is talking about.
This product will be available for instant download on the confirmation page of your order (page that displays after your payment is successfully accepted). The download link will also be available on the order confirmation email that is emailed directly to the email address you provide on the order form. If you haven’t received an email containing your e-books after 1 hour, please contact our office at 1-800-535-3343 so we can verify the e-mail address that it was sent to.